Frequently Asked Questions
What is your shipping policy?
For the safety of our artist community, all sales are considered final.
If exception is made: A valid receipt is required. Returns are accepted within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If for any reason your products arrives damaged or in any condition which is not completely perfect, we will replace it, no questions asked.
To be eligible for a return, your item must be unopened, unused and in the original packaging. We will ask you to send us a picture of the items you are wishing to return along with reason. This will help us ensure that our other artists are receiving our tools in perfect condition.
We may also ask that the damaged products be shipped back to us. In this event, our Customer Support Team will assist with the return shipment arrangements.
To return your product, please reach out on our contact us page. If approved you will be provided with return instructions. You will be responsible for return shipping costs. Tracking and insurance is advised. Sorry, shipping costs are non-refundable.
What is your return policy?
We aim to get your order to you as swiftly as possible. Our products ship from our warehouse located in Columbus, Ohio. All orders receive a shipping confirmation and tracking number via email. Shipping costs are determined by the value of your order, as follows:
Orders under $6
Economy Shipping: Delivery in 3 to 8 business days for $8
Orders between $6.01 - $49.99
Two Day Shiping: 2 to 5 business days for $10
Express Shipping: Delivery in 1 to 2 business days for $30
Orders over $50
Two Day Shipping: Delivery in 2 to 4 business days FREE
Express: Delivery in 1 to 2 business days at a cost of $30
Contiguous States (Hawaii, Alaska, and Puerto Rico)
Orders under $6
Economy Shipping: Delivery in 3 to 5 business days for $10
Orders between $6.01 and up
Economy Shipping: 3 to 5 business days for $30
International Standard Shipping: Delivery in 2 to 4 weeks for $15
Please note: Machines are only available to ship within the US. We cannot ship Machines to Australia, or US Minor Islands.
Do I need an Esthetician or Cosmetology license to take a course?
Some courses require additional licensing. All of our Cosmetic Tattooing courses do not require prior experience or licensing.
Skincare and Lash courses will require proof of a valid Esthetician, Cosmetology or Nursing license.
Can I take a class if I’m still in Esthetician/Cosmetology school?
Yes! You can take a course if you’re in school. You must provide valid proof of enrollment.
How do I get registered for class(es)?
You can start by submitting a deposit for the class(es) you would like to take. Once you submit your deposit or full tuition, someone from our Admissions team will reach out to you within 24 - 48 hours of receipt.
What’s next after I submit my deposit?
After we receive your deposit, our Admissions team will reach out to you with additional details about your class.Full tuition will be due 14 days before your requested class date(s).The deposit will lock you into the current course price. Until tuition is paid in full, the requested class date(s) may vary.Deposits are valid for up to one year from the date of submission.
How do I apply for financing?
Contact our Admissions team to apply for financial aid. Long and short term payment options are available for any budget. Third party financing is subject to credit approval. Once approved, you’ll get the funds for class within 72 hours!
Do I need a model for class?
Yes! You will be responsible for providing your own model(s) for class. If you are coming from out of state, please notify Admissions immediately. Plush Beauty Academy will only provide model(s) for students with valid proof of out of state residency.
How many students will be in my class?
Class sizes remain small, but vary.There is a 4 - 6 student max per class.
What should I bring to class?
We will provide all class materials. Class will include a workbook & pen, product starter kit and hands on supplies for the model(s)
Is there a dress code?
Yes! Please wearall black business casual attire. You may be filmed during class.
Will lunch be provided?
We provide lunch on the last day of each masterclass. During this time you can connect with the Instructor, network with the other students and ask questions. Light refreshments and snacks will be available. We are located in Downtown Bexley with plenty of food options within walking distance.
Where do I park?
Parking is available in the parking lot located directly in front of the door along with additional parking behind the building and on the street. Bexley Manor.
When will I get my certificate?
You will be presented with your certificate after completion of your LIVE model(s). Your certificate will allow you to start taking clients right away!
Where do I purchase products after class?
You can purchase certain supplies directly through our website. If there are products we dont retail, we will provide you with a resource where you can purchase what you need. Your class will provide you with a full product list.
How soon should I start charging for my service(s)?
We encourage our students to start practicing asap! Learning a new skill takes time and lots of practice. We offer Alumni’s access to our Academy after training, so you can come back and continue practicing with models hands on. You can even request for an Instructor to shadow your service(s).
How much should I charge my clients after class?
Depending on your skill level, the rate will vary. You’ll learn exactly how much to charge your clients when starting out and how to gradually increase your pricing in class!
How do I use my discount code for a class?
Once you select the course you want to take, add it to your cart. Once in the cart, head to the check out screen where you can submit your code.Please Note: Discount codes are only valid on the ‘Full Tuition’ payment type.
Tuition Payment Policy
Any remaining balance for a course must be paid 14 days before the date of the class. No payments are accepted on the day of the class unless previously approved by Plush Beauty LLC. Please be sure to check the date of your class, you may only change the date ONCE before losing your deposit. This change must be made at least 14 days prior to your class. All no-shows may result in loss of the full amount or deposit paid for the class. The remaining balance cannot be refunded, however you may use it towards another class.
We do not offer full refunds on any classes, but students who cancel their class in less than 48 hours of their first payment may qualify for a partial refund in the form of academy credit. There is no refund offered for classes canceled after 72 hours. Deposits are non refundable. Until tuition is paid in full, the requested class date may vary.